Privacy Policy & Terms and Conditions

Casa Pharma RX, LLC
Website: https://www.casapharmarx.com

Casa Pharma RX (“we,” “our,” or “us”) is committed to protecting your privacy and maintaining compliance with all applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).
This Privacy Policy and Terms of Use apply to our website and associated platforms (collectively, the “Site”) and to the services we provide.

By using our Site, submitting forms, or consenting to receive SMS communications, you agree to the terms outlined below. If you have any questions or concerns, please contact us using the information provided at the end of this document.

1. HIPAA Compliance

Casa Pharma RX complies fully with HIPAA standards and U.S. Department of Health and Human Services’ Notice of Privacy Practices for Protected Health Information.
For patients receiving compounded medications, a Notice of Privacy Practices is available upon request or through our patient portal.

2. Information We Collect

We may collect personal and professional information from healthcare providers and authorized staff, including:

Name, business contact details, and professional credentials
Account and communication preferences
Order and transaction history
SMS consent status
Technical data such as device or browser information

Note: We do not collect or store Protected Health Information (PHI) through SMS or public web forms.

3. How We Use Information

Your information is used to:

Provide pharmacy, account, and customer support services
Communicate about orders, billing, and account management
Send SMS updates, reminders, and marketing messages (if separately consented to)
Improve our website, services, and communications
Comply with legal, regulatory, and safety obligations

We may also use de-identified or aggregated information for internal analytics or quality improvement without restriction.

4. Information Sharing

Casa Pharma RX does not sell, rent, or trade personal information.
Information may be shared only with:

Authorized Casa Pharma RX staff and subsidiaries
Contracted service providers performing essential operations (e.g., shipping, secure payments, IT maintenance)
Regulatory authorities or law enforcement when required by law

SMS consent is never shared with third parties.

5. Third-Party Sites and Services

Our Site may contain links to third-party websites or applications. Casa Pharma RX is not responsible for the privacy practices or content of these external sites.
We encourage you to review their respective privacy policies before sharing personal information.
We only partner with vendors who meet privacy and security standards consistent with applicable laws.

6. Text Messaging (SMS) Consent

By providing your mobile number, you consent to receive text messages from Casa Pharma RX regarding your account, orders, and pharmacy services.

Message frequency may vary.
Standard message and data rates may apply.
Reply STOP to unsubscribe or HELP for assistance.

Casa Pharma RX will never sell, rent, or transfer your SMS consent or phone number to any third party or affiliate.
SMS consent is not required as a condition of purchase.

7. Security Measures

We use secure servers, encryption, firewalls, and administrative safeguards to protect your personal information.
Access to sensitive data is restricted to authorized personnel only.

While we implement industry-standard safeguards, please be aware that no system can guarantee 100% security due to the nature of the Internet.

8. Electronic Communication Disclaimer

Email and SMS communications may not always be fully secure.
For sensitive or confidential matters, we recommend contacting Casa Pharma RX by phone.
By communicating electronically, you acknowledge and accept these limitations.

9. Disclaimer of Medical Advice

All content, materials, and communications provided by Casa Pharma RX are for informational and operational purposes only.
They do not constitute medical advice or establish a patient-physician relationship.
All treatment decisions should be made by licensed healthcare professionals.

10. Limitation of Liability

Casa Pharma RX is not responsible for any damages, losses, or interruptions arising from:

Website or SMS service use
Technical errors or third-party integrations
Unauthorized access or transmission failures

Use of our Site and services is at your own risk.

11. Minors

Casa Pharma RX services are intended for adults 18 years or older.
We do not knowingly collect personal information from individuals under 18.
If such information is inadvertently collected, it will be deleted upon discovery.

12. “Do Not Track” Disclosure

Our Site currently does not respond to “Do Not Track” signals.
However, we handle all personal data responsibly and in accordance with this Privacy Policy.

13. Your Rights

You have the right to:

Access and update your personal information
Withdraw SMS or marketing consent at any time
Request data deletion, subject to legal or regulatory retention requirements

Requests can be made through our contact information below.

14. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

15. Policy Updates

We may update this Privacy Policy & Terms periodically.
Updates will be posted on this page with a revised effective date.
Continued use of our Site or services constitutes acceptance of the updated policy.

16. Contact Us

Casa Pharma RX, LLC
Email: support@casapharmarx.com
Phone: 1-877-937-6868
Address: 12855 Capricorn St, Stafford, TX 77477, United States

Consent to Receive Text Messages

By submitting any form or communicating via SMS, you consent to receive messages from Casa Pharma RX about your account, orders, or services.
Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out.
SMS consent is not shared with third parties.